Refund policy

Return & Exchange Policy

At Lucky7 7iving My Best 7ife, each item is made to order just for you. For this reason, all sales are final—we do not offer refunds.

We want you to be happy with your purchase, so we do allow exchanges only under the following conditions:

  • You have 30 days from the date of receiving your order to request an exchange.

  • Items must be in the same condition you received them: unworn, unused, unwashed, with tags attached, and in the original packaging.

  • A receipt or proof of purchase is required.

How to Request an Exchange

To start an exchange, please contact us at lucky77ivingmybest7ife@gmail.com. If your exchange is approved, we’ll send you detailed instructions and, when applicable, a return shipping label. Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If the item is defective, damaged, or you received the wrong product, contact us immediately so we can make it right.

Exceptions / Non-Exchangeable Items

Certain items cannot be exchanged, including:

  • Custom or personalized items

  • Gift cards

  • Clearance or final sale items

  • Personal care items (e.g., beauty products)

Exchanges Only – No Refunds

Please note: We do not issue refunds under any circumstances. If approved, your exchange will be processed once the returned item is received and inspected.

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you are entitled by law to cancel or return your order within 14 days, provided items meet the eligibility requirements above.

✨ This wording makes it very clear that purchases are final and refunds will not be given, while still allowing you to provide good customer service through exchanges.

Do you want me to also make a short, customer-facing version (like a one-paragraph version you can display at checkout or product pages), so buyers see it before purchasing?